Responsible Gaming
at dbt1
dbt1 is committed to providing a safe, fair, and enjoyable gambling environment for all players in Bangladesh. We provide the tools, guidance, and support you need to stay in control of your gaming activity at all times.
At dbt1, responsible gaming is not simply a policy document — it is a core part of how we operate every single day. We believe that gambling should be an enjoyable, entertaining activity that remains well within a player's personal financial and emotional boundaries. When gambling stops being fun and starts causing harm, we are here to help.
dbt1 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand that gambling habits vary from person to person, and we have built a comprehensive suite of responsible gaming tools and resources to support every type of player — whether you are a casual cricket bettor who enjoys the occasional BPL wager, or a regular player who visits the platform daily.
Our responsible gaming framework is built around four core principles: player protection, transparency, prevention, and support. Every feature we build, every promotion we run, and every support interaction we conduct is evaluated against these principles. dbt1 is committed to ensuring that all gambling activity on our platform takes place in a safe, informed, and controlled environment.
Deposit Limits
Set daily, weekly, or monthly deposit limits in BDT (৳) to keep your spending firmly under control. Limits take effect immediately and can only be reduced, never increased, without a 7-day cooling-off period.
Self-Exclusion
Request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During exclusion, your account is suspended and you will receive no marketing communications from dbt1.
Session Time Limits
Set a maximum session duration so that dbt1 automatically logs you out after your chosen time. You can set daily time limits from 30 minutes up to 8 hours per day.
Reality Checks
Enable on-screen reminders at regular intervals (every 30, 60, or 90 minutes) that show you how long you have been playing and how much you have wagered during the current session.
Cool-Off Period
Take a short break from dbt1 with a cool-off period of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended during this time, giving you space to reflect.
Loss Limits
Set a maximum amount in BDT (৳) that you are willing to lose over a defined period. Once you reach your loss limit, you will not be able to place further bets until the period resets.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, making it difficult to recognise from the inside. dbt1 encourages all players to be honest with themselves about their gambling behaviour. The following are recognised warning signs that gambling may be becoming a problem:
Behavioural Warning Signs
- Spending more time or money on gambling than you originally planned
- Chasing losses — continuing to bet in an attempt to recover money you have already lost
- Lying to family members or friends about your gambling activity or the amounts involved
- Neglecting work, studies, or family responsibilities because of gambling
- Borrowing money, selling possessions, or taking out loans to fund gambling
- Using gambling as a way to escape from stress, depression, or personal problems
- Feeling restless or irritable when you are unable to gamble
- Making repeated unsuccessful attempts to cut back or stop gambling
Financial Warning Signs
- Spending more than you can afford to lose — including rent, bills, or grocery money
- Having unexplained gaps in your bank balance or bKash/Nagad wallet history
- Regularly depositing the maximum amount or requesting deposit limit increases
- Prioritising gambling transactions over essential household expenses
Answer the following questions honestly to get a clearer picture of your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to use dbt1's responsible gaming tools or speak to a support specialist.
Setting responsible gaming limits on dbt1 is straightforward and takes only a few minutes. Here is how to activate each tool available on the platform:
Log In to Your dbt1 Account
Visit dbt1.io and log in using your registered username and password. All responsible gaming settings are accessible from the account settings menu once you are logged in.
Navigate to Responsible Gaming Settings
Click on your account profile icon in the top right corner of the screen and select "Responsible Gaming" from the dropdown menu. This section contains all available player protection tools.
Choose the Tool You Wish to Activate
Select from deposit limits, loss limits, session time limits, reality check reminders, or cool-off periods. Each tool has a clear description and input fields for you to set your preferred values in BDT (৳) or time units.
Confirm Your Settings
Limits that reduce your current allowance take effect immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period before they become active, giving you time to reconsider.
Contact Support If You Need Help
If you are unable to locate responsible gaming settings in your account, or if you need urgent assistance setting a self-exclusion, contact our support team directly at [email protected]. Our team operates 24/7 and can apply limits to your account on your behalf.
Self-exclusion is the most powerful responsible gaming tool available on dbt1. When you self-exclude, your account is fully suspended for the duration you choose. You will not be able to log in, place bets, deposit funds, or access casino games during the exclusion period. dbt1 will also remove you from all marketing communications for the full duration of your exclusion.
Self-exclusion periods available on dbt1 are: 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Once a self-exclusion is active, it cannot be reversed or shortened before the end of the period — this is a deliberate feature designed to give the protection it promises. If you have selected permanent exclusion, you will need to wait a minimum of 5 years and undergo a formal review process before any reinstatement can be considered.
Short-Term Exclusion
1 month or 3 months — suitable for players who need a defined break to regain perspective and reset their gambling habits.
Medium-Term Exclusion
6 months or 1 year — recommended for players who have identified a pattern of harmful gambling behaviour and need a longer recovery period.
Permanent Exclusion
A lifelong ban from the dbt1 platform. Recommended for players who believe that gambling poses a serious ongoing risk to their financial or personal well-being.
Request via Support
Email [email protected] with subject line "Self-Exclusion Request". Your account will be suspended within 24 hours of a verified request, regardless of any active bets or pending withdrawals.
dbt1 enforces a strict minimum age policy of 21 years. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any form of gambling on the dbt1 platform. Age verification is a mandatory step during registration, and dbt1 reserves the right to request official documentation (National ID card, passport, or birth certificate) from any player at any time.
If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling platforms, we recommend the following practical steps:
- Install parental control software on devices used by minors — options widely available for Android, iOS, and Windows include Google Family Link, Apple Screen Time, and Microsoft Family Safety.
- Keep your dbt1 account credentials private and never share your login details with others.
- Enable device-level PIN or biometric authentication to prevent unauthorised access to your accounts.
- Talk openly with young people in your household about the risks of gambling and why it is an adult-only activity.
- Contact dbt1 support at [email protected] immediately if you suspect that a minor has accessed or registered a dbt1 account.
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not hesitate to reach out. Asking for help is a sign of strength, not weakness. dbt1's dedicated responsible gaming support team is available 24 hours a day, 7 days a week, in both English and Bengali.
Email Support
Write to our responsible gaming team at [email protected]. We respond to all responsible gaming enquiries within 2 hours, around the clock.
Live Chat
Use the live chat feature on dbt1.io for real-time support. Our agents are trained to assist with self-exclusion, limit setting, and referrals to external support services.
24/7 Availability
dbt1 support is available every hour of every day, including public holidays such as Eid, Pohela Boishakh, and Victory Day. Help is always available when you need it.
Confidential Help
All responsible gaming conversations are handled with complete confidentiality. Your privacy is protected at every step, in accordance with our Privacy Policy.
dbt1 makes the following formal commitments to every player on our platform. These are not aspirational statements — they are operational standards that govern how we build, market, and operate the dbt1 platform every day.
dbt1 Responsible Gaming Commitments
Enjoy dbt1 Responsibly
Set your limits, know your budget, and play for fun. Explore our cricket betting markets, casino games, and slots — all protected by 256-bit SSL encryption and responsible gaming controls.